Here’s a story about a family that picked up the dog after vacation and got the wrong dog, apparently the kennel operator thought it would be fun to put some other black lab in the same “room”.

As a Westie owner, I can certainly see how the mixup could happen, Westies look a LOT alike, if my parent’s westie gets groomed around the same time and we go over there, it’s downright uncanny.

This situation finally got sorted out, but with this comment from the kennel operator…

[the kennel operator] told The Oregonian newspaper she had no comment about how the confusion might have occurred.

“We tried to do everything we could, and it’s really unfortunate we had two customers who couldn’t identify their dogs,” she said.

What she should have said: “We regret the mixup and we are taking steps to make sure it never happens again” and then describe what she plans to do about it. Hello? Customer Service 101? Sign up for it next quarter.