We are converting to this novelty blog site. It's much better, you'll see.
THE RESTLESS MOUSE Complaint Department

I did not recieve my merchandise yet...
Please email or call us if you need status on your shipment; we don't mind at all.

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I think my package was lost in the mail.
A tiny fraction of packages sent run extremely late, come back to us, or are forever lost. We of course will refund, or if possible replace, those shipments; your choice.
We do ask that you wait a reasonable amount of time to see if it shows up. In general, 2 weeks for Priority Mail orders, 3 weeks for first class, 30 days for Parcel Post or International orders.

If the package arrives too late for an event and you no longer want it, simply mark it refused; We will refund in full when it comes back, including the shipping you paid to us.

PLEASE NOTE We consider USPS delivery confirmation to be proof of delivery. If you need signature confirmation, tell us before we ship, we will include that service at no additional charge.

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I want to return item(s) recieved from you.
Service With A Grimace
90 day Returns &/or Customer Satisfaction Window.
Generally, we will refund the original amount paid including original shipping, if you tell us you want to return it within 90 days of the day we ship the product. We might make faces and mumble and act like it's going to kill us, but that's all behind the scenes stuff. This is why we don't have a bricks & mortar store.

IMPORTANT: Please email or call us before returning anything. Here's why;
  • Some items may be expensive to ship, so we might ask you to return only a portion of the defective product, or work out something.
  • Some items may need to be returned to other addresses. (Manufacturer's Warranty)
In most cases you will have your choice of refund or replacement. (Some items are not replaceable, only refundable.)

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Crackerjack Marketing Dept. old school
Sometimes we throw in extra stuff, we read these books about "delighting the customer" and "Fire the beancounters" so we think it's a good idea to give away free stuff, our customers reap the benefits until we come to our senses.

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Your complete satisfaction is our goal. Please email me personally or call (360) 654-4470 if you have questions or concerns.

                  Teresa Everett